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Frequently Asked Questions

Q: My DSB Debit Card has been lost/stolen and the bank isn't open, what should I do?

Please use your Internet Banking Services to temporarily turn off your DSB Debit Card.

– Select your Card on the Account Summary page
– Select the circle with three dots on the bottom right corner – Under Card Options select Block Card, select Confirm

– Your DSB Debit Card will now be inactive

– We will contact you on the next business day to re-activate or issue you a new card.
Q: I am trying to check my accounts on Internet Banking and none of my accounts are visible, what happened?

A: Between 6pm-9pm daily DSB updates all of our customer’s accounts to reflect any in branch activity. This process may impact the visibility of your account in internet banking for up to 30 minutes. If after 30 minutes your accounts are still not visible, please message us via secure messaging in your internet banking platform and we will follow up with you on the next business day.

Q: Why am I being asked to enter my phone number and/or email when I login?

A: This is a new security feature. Your contact information will be used to authenticate you as a user when logging into Internet or Mobile Banking. A code will be sent via SMS/Text or email to the contact method you select. The code must be entered a minimum of three times for each new IP address you are using to access your account.

Q: What's the difference between our new Quicken and QuickBooks functionality?

AQuicken is more individuals, families, and some small businesses. QuickBooks is for businesses. If you have any issues with Quicken/QuickBooks please contact that company directly.

Q: What are the features and benefits of using Quicken?

A:

  • Get 24/7 access to all your bank accounts and financial information.
  • Download your balances and transaction information.
  • Use the electronic register to manage your checking account.
  • Budget, chart and plan your financial future.
  • Pay bills, transfer funds between bank accounts, stop payments and order checks.
  • Track spending, tax data, investments and net worth
Q: What are the incoming wire instructions for DSB customers?

ADomestic incoming wire instructions are available in this form, once you fill out the form bring it to your bank to complete the wire. You may also visit your DSB internet banking account to complete a wire as well.

Q: Can I switch to paperless statements?

AYes you can! Enroll in E-statements right from your DSB Internet Banking account?

Here’s how:

  • Step 1 – login to your DSB Internet Banking account.
  • Step 2 – on the left side of your account, hover over “Correspondence” and click on “E-statement Enrollment Form”
  • Step 3 – fill out the Enrollment Form, making sure to complete the form with the Access Code at the bottom before clicking on the “I Agree” button
  • Step 4 – You will be notified when the request has been approved, usually within 1 business day.
Q: Can I transfer money to and from another account from a different financial institution?

AYes! External Transfers are a FREE feature of the DSB Internet Banking. This service will allow you to transfer money to and from your DSB accounts to accounts at other financial institutions.

Here’s how to sign up for External Transfers:

  • Step 1 – login to your DSB Internet Banking account.
  • Step 2 – hover over “Transfers” on the left side of the screen and click on “External Transfer Setup”.
  • Step 3 – click on “Create External Transfer Account” on the right side of the screen.
  • Step 4 – fill out the required fields with your non-DSB account information.
  • Step 5 – be sure to click on “Submit” at the bottom of the page to save the changes.
  • Step 6 – verification of two micro-deposits in the external account within two business days.

If you are having an issue with External Transfers, please contact an Internet Banking representative at your local branch.

Q: Is Mobile Deposit free at DSB?

A:You bet! Mobile Deposit is a FREE feature for our DSB Internet Banking Personal and Business customers and is intended to simplify your life. Here are some convenient step-by-step instructions to help you through your Mobile Deposit experience.

Before you can use the Mobile Deposit feature, you must download the DSB Mobile Banking app from your app store. Login to your Internet Banking and click on Mobile Deposits to request enrollment into Mobile Deposits.

Once access is granted (usually 1 business day), follow these simple steps:

Step 1 – Endorse the check you would like to deposit.

Step 2 – Login to your DSB Mobile Banking app.

Step 3 – Click on the “Menu” icon on the top of your app.

Step 4 – Click on “Mobile Deposits”.

Step 5 – Click on the “more” icon or “+” on the top of your screen to create a new deposit.

Step 6 – Take pictures of the front and back of your endorsed check you want to deposit.

Step 7 – Fill in the required fields.

Step 8 – Click “DONE”.

If you are having issues with your app or mobile deposit, please contact an Internet Banking representative at your local branch.

Q: What is a Secondary User?

ASecondary Users are a feature for our Personal and Business customers. You may establish a family member or close friend or a business associate that can have access to your online account. You have full control of the extent of access that the Secondary User has. As an account holder you may limit, turn off, or initiate access as you please.

Here’s how to create a Secondary User from your DSB Internet Banking account.

  • Step 1 – Login to your DSB Internet Banking account.
  • Step 2 – Hover over “Preferences” on the left side of the screen and click on “Secondary Users”.
  • Step 3 – On the right side of the screen, click on “Create New Secondary User”.
  • Step 4 – Assign a username and password for the person you choose to access your account.
  • Step 5 – Select what options/access you will allow for your Secondary User.
  • Step 6 – Click on “Save Changes” at the bottom of the screen.
Q: I use DSB Billpay, can I enroll in eBills too?

A: Yes, you can enroll in eBills from Billpay in your DSB Internet Banking account?
EXAMPLE: John has a monthly energy bill, after logging into his DSB Internet Banking account John can then follow the prompts to log into his energy services account which will then allow him to view his bill directly through DSB Internet Banking.

Here’s how to enroll in eBills:

  • Step 1 – Login to your DSB Internet Banking account.
  • Step 2 – Hover over “Bill Payments” on the left side of the screen and click on “Go to Billpay”
  • Step 3 – Once there, you will see a green button that says “Enroll in eBills”
  • Step 4 – Fill out the form to complete the process.
  • Step 5 – You will be notified when you are ready to access your eBills
Q: When I log in to my DSB Internet Banking Account, I get confused with all of my account numbers for checking, savings, DSB loans and CDs. Is there a way I can add names to my accounts for clarity?

A: Yes! You can assign “Friendly Names” to all of your accounts from within your DSB Internet Banking Account.

Here’s how:

  • Step 1 – Login to your DSB Internet Banking account.
  • Step 2 – Hover over “Preferences” on the left side of the screen and click on “Friendly Names”.
  • Step 3 – All of your accounts are listed here. In the “Account Name” column, enter the name you would like for the selected account. These names you create are for your viewing only.
  • Step 4 – You can also “Sort” your accounts in any order you choose.
  • Step 5 – Click on “Submit” at the bottom of this page to save your changes.
Q: Can I re-order checks from my DSB Internet Banking Account?

A: You can!

Here’s how:

  • Step 1 – Login to your DSB Internet Banking account.
  • Step 2 – Hover over “Preferences” on the left side of the screen and click on “Re-order checks”.
  • Step 3 – Fill in the required fields.
  • Step 4 – Be sure to click on “Submit Check Order Request” at the bottom of this page in order to place your check order.

If you have any questions, issues, or concerns please contact us at (219) 987-4141.