Frequently Asked Questions

Q: How will I login to my DSB Internet or Mobile Banking the first time?
A: For the NEW Internet Banking: passwords must be between 6-15 characters and must also include 3 of the following 4 criteria: Capital Letter, Lower Case Letter, Number, and Special Character.

Q: Why am I being asked to enter my phone number and/or email when I login?
A: This is a new security feature. Your contact information will be used to authenticate you as a user when logging into Internet or Mobile Banking. A code will be sent via SMS/Text or email to the contact method you select. The code must be entered a minimum of three times for each new IP address you are using to access your account.

Q: What are External Transfers?
A: External Transfers are a new FREE feature of the DSB Internet Banking. This service will allow you to transfer money to and from your DSB accounts to accounts at other financial institutions. If you are having an issue with External Transfers, please contact an Internet Banking representative at your local branch.

Q: What is Mobile Deposit?
A: Mobile Deposit is a new feature for our Personal and Business customers that is intended to simplify your life. Conveniently deposit a check by accessing your account through our DSB Mobile Banking App. Follow the prompted step by step process, and receive your funds within two business days without stepping foot in a branch. If you are having issues with your app or mobile deposit please contact an Internet Banking representative at your local branch.

Q: What is a Secondary User?
A: Secondary Users are a new feature for our Personal and Business customers. You may establish a family member or close friend or a business associate that can have access to your online account. You have full control of the extent of access that the Secondary User has. As an account holder you may limit, turn off, or initiate access as you please.

Q: What's the difference between our new Quicken and QuickBooks functionality?
A: Quicken is more individuals, families, and some small businesses. QuickBooks is for businesses. If you have any issues with Quicken/Quickbooks please contact that company directly.

Q: What are the features and benefits of using Quicken?

  • Get 24/7 access to all your bank accounts and financial information.
  • Download your balances and transaction information.
  • Use the electronic register to manage your checking account.
  • Budget, chart and plan your financial future.
  • Pay bills, transfer funds between bank accounts, stop payments and order checks
  • Track spending, tax data, investments and net worth

If you have any questions, issues, or concerns please contact us at (219) 987-4141. We look forward to supporting all our users through this transition!

Customer Service

How to Enroll for eStatements

Log into Online Banking

Customer ID

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